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xpwnzies's avatar
1 year ago
Solved

EA account hacked, lost access, hackers cheated and got me banned

I had my ea account hacked, emails and passwords changed and a permanent ban to my apex account immediately after i lost access to my account. I've recovered my account recently and submitted multiple ban appeals, all of which were denied. How can i manage to prove to ea support that the ban was due to the person who hacked my account? After seeing all my login credentials were changed on april 14 and the ban happened after the fact, shouldn't anyone with minimal deductive reasoning skills be able to understand that the ban was put in place after my account got hacked by the person who hacked it? chat support sends me through and endless loop of ban appeals that all get denied. ea support and their ban appeal process has been no help to review the details or even the reason of my ban or appeal the ban. I've had the account for years with no strikes or bans against it, not even a single foul language temp ban. What else can i do here? I'm loosing faith that ea support is willing to help their player base out in the slightest when it comes to fixing the damage done to accounts that have been hacked. 

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