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Diogoma32's avatar
Diogoma32
2 years ago
Solved

EA account hacked then apex legends account banned.

Hi,

My EA account was recently hacked because my email account had some sort of leak and whoever did this had acess to the codes EA sent me. I quickly got my EA account, but when I logged back in noticed my apex legends account had been banned. I appealed the ban. The ban was LIFTED but when I logged back in to the game my account was GONE and changed to a random account I have NEVER seen in my life. Please help, EA live chat is horrible, filled with bot-like answers and won't help me.

  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @Diogoma32,

    Sorry to hear you've had some trouble with the account since getting it back.

    Unfortunately, we cannot review or make any changes to your account here on the forums. If something is still wrong after the account was returned, you'll need to reach back out to speak with support again as they'd be the only ones able to make further changes.

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Diogoma32,

    Sorry to hear you've had some trouble with the account since getting it back.

    Unfortunately, we cannot review or make any changes to your account here on the forums. If something is still wrong after the account was returned, you'll need to reach back out to speak with support again as they'd be the only ones able to make further changes.

  • Diogoma32's avatar
    Diogoma32
    2 years ago

    Hi,

    Thanks for getting back to me so fast. Unfortunately, I tried talking with support MANY times (5 or 6) and the answers I would get were all very machine like. They also claimed to send me a verification code to my ea account creation email, which i have NEVER received. Then they proceeded to ask me for information such as cellphone number, ipv4 adress, date of birth etc... when said information was given the support would always tell me I gave the incorrect information (which is impossible since I'm the one who created the account). The person who entered my account did change the email and some other stuff, but the support should easily be able to tistinguish between the real and fake information.

    So support refuses to help me further and I'm really lost on what to do. I just lost my apex legends account in which I invested 3k+ hours and money

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