Forum Discussion

2 years ago

Solved

EA mistakenly sealed my account, because the reason is plug -in. I am confident

On the 17th, I went online in an Internet cafe. The account was blocked in the first few minutes. I did not use any plug -in or mouse macro macro. EA completely rejected my objection. I feel very pai...

EA_Mako
2 years ago
Hey @a450797466,

We cannot make any changes to your account or remove bans or suspensions on the forums, sorry.

If you’re logging into your EA Account to play a game in an internet café or other location where many people are using the same device, be aware that other people could have installed software that you don’t know about on that device. That can be anything from keyloggers that can put your account security at risk, to cheat software that can get you banned or suspended from your game. When you log into your EA Account from a device like this, you’re playing at your own risk.

You can create another appeal to have our Terms of Service team review this situation again.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

EA_Mako

Community Manager

2 years ago

Hey @a450797466,

We cannot make any changes to your account or remove bans or suspensions on the forums, sorry.

If you’re logging into your EA Account to play a game in an internet café or other location where many people are using the same device, be aware that other people could have installed software that you don’t know about on that device. That can be anything from keyloggers that can put your account security at risk, to cheat software that can get you banned or suspended from your game. When you log into your EA Account from a device like this, you’re playing at your own risk.

You can create another appeal to have our Terms of Service team review this situation again.

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/