EA support broke my account

Hello everyone! Today we will listen to how I have been crying for a week 🙂 
Or the story of one helpless person.

1. Hacker hacked my EA account.
2. Hacker got two bans. (Apex Legends + EA account).

3. I contacted EA support via live-chat - they overturned bans. (screenshots)
4. EA support told me that everything is fine - bans are removed and I can play.

And from that moment my story begins:

After point 4, I decided to log in to the game, once - it went without problems. But repeated attempts only resulted in infinity loading circle.

I thought the problem was in my PC, IP or internet:

- did different steps to solve it: changed IP, DNS, VPN, reinstalled the game, reinstalled Windows

But everything was simpler - something is wrong with my account.

My account has infinity loading circle on my friends' computers too, they are located in different cities. (different IPs)

I tried to run my friends' accounts on my computer - they work without problems.

And one more interesting moment:

- I communicated with EA support via email (today I received an answer that I  have an active ban - but there is none. Checked ea.com -> ban history)
- today ->:

I wrote to EA support via live-chat: and they said that I have no active bans.

I described the whole situation to them - and they said they would give the developers the information. But no one will tell me how they will solve my problem.

I can also record a video where I show the problem.

It's been a week. A week of tears and inability to play Apex.
If someone here can help me in any way - please, please tell me. Or give me a contact with whom I can write off.
I can even provide support with login, password, email and etc so that they can check my account.