Forum Discussion

7 years ago

Engine Error 0x887A0006 - DXGI_ERROR_DEVICE_HUNG

While playing, Engine Error 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is a design-time issue that should be invest...

Zucine

7 years ago

Same problem, I have a feeling they're going to start losing players soon due to the lack of crash fixes. Nothing fixes it, many posts saying revert back to drivers 417.35 or 417.71, but didn't work for me. Not like my computer is a pile of crap either.

SeaSkully
7 years ago
Yeah, we will start losing players love this game but when im playing and i get some good loot start running to the zone and BAM, game closes really starting to get to me, not even worth reopening the game just to have it crash again, i dont get why no fixes have come out yet
- EA_Darko
  Community Manager
  7 years ago
  Hey all, the error you are seeing is generally related to your GPU, the best thing to do is a clean install of your GPU drivers.
  
  You also need to ensure that you:
  
  Have installed driver 417.35
  
  Turn on vsync
  
  Perform a clean bootbefore attemting to play the game
  
  Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
  
  Set all in game graphics settings to low in order to reduce the stress on your GPU.
  
  Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
  
  Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.
  
  Let me know how you get on.
  
  Darko
  - TheRealDiscohan
    7 years ago
    That is quite the list, just in order to decrease your chance of crashing. Are you guys fixing this, or is it in Nvidia's hands?