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ThatDudeGODLY00's avatar
ThatDudeGODLY00
7 years ago
Solved

Engine error in full screen but freeze/not responding in windowed in 30s-2mins

Hey im having issues with the game stay on. i noticed after playing it in full screen mode i would always get engine error crashes and would have to win+L then unlock my computer to alt tab out the g...
  • EA_Atic's avatar
    EA_Atic
    7 years ago

    Hey everyone,

    Thanks for all the reports, one thing that would help us a lot if you can upload a dxdiag. 

    Can you also try these troubleshooting steps. 

    • Make sure that all drivers for windows and your gpu drivers are up to date.
    • Try to do a clean boot.
    • Try running a CCleaner to remove old temp files and cache.
    • Turn off any overlay programs for example Discord or Nvidia experience.

    /Atic

jonnyboosock's avatar
jonnyboosock
7 years ago

Hey all. Apex is working great on one of my pc's, but my laptop keeps getting this error with a crash on startup. It is a 2015 alienware with a gtx 970, intel i7-4720hq, and 16 gb ram. Sometimes it gets to the first screen where you are prompted to "press LMB to continue," but after that it just gets this error. Wondering if anyone has ideas for a fix.

We have already tried:

-uninstall + reinstall

-"repairing" game files in origin

-attempted to look for a user video settings file to trash but couldn't find one?

Thanks in advance.

 

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