Forum Discussion
6 Replies
- EA_Blueberry6 years ago
Community Manager
Hi, @SubSonicBG
Can you attach a DxDiag for us so we can look at your system spec? There was another discussion with this error code with a solution here: https://answers.ea.com/t5/Technical-Issues/Error-Code-30005-StartService-failed-with-2001/m-p/7788511#M39019
How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Here. But I think is EAC problem with the new build.
- EA_Blueberry6 years ago
Community Manager
@SubSonicBG
Since you're on a Windows 10 preview program you very well could be right. Have you tried uninstalling EAC and reinstalled it?We'll make sure this is brought up. I take it you can play the game on an older Windows 10 build?
Yes, I even re-installed the game.
And yes on build 1903 - 18362.53 is working like a charm.
I'm concern that on next build it will has the same problem.
ECA should be updated with the new branch of Insider updates.- EA_Blueberry6 years ago
Community Manager
We'll raise this up to the team but encourage contacting Easy Anti-Cheat so they are aware of this happening from your end. Use this page so they can analyze your log files.
https://www.easy.ac/en-us/support/apexlegends/contact/tech/
Thank you for the heads up. 👍 I've already sent them a ticket 🙂
I hope it will be fixed quick enough.Thank you for the help.
Have a nice evening 🙂
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- EA_Blueberry7 years ago
Community Manager