Error code: tap

sigh sorry that no one has come and helped you.. sadly I have been having the same problem since last month or so. EA really is so bad... Ive seen multiple people with this issue, yet there is no remedy from EA. Sad but not surprised, EA = Especially A**

sorry bud, I have been having this problem for the last month but no one seems to care at EA.. tried everything on my end. "Goodbye apex forever", say it wit me.

hi, 

about 70% of the time when I que up ranked with my firend, I end up getting kicked back to the menu while my friend ques up alone. This only happens in ranked. We are both platinum 1 PC playerson EU servers. Every other game mode works as it should. 

Why is this happening? - Last season everything worked fine. 

I undestand that there might be something wrong with my router's settings, but that wouldn't explain why the other game modes are working. 

Subject: Apex Legends ranked match issue - code: tap

Hello,

I am experiencing a recurring issue in Apex Legends on PC. When I try to join a ranked match, I often receive code: tap and get returned to the main menu.

Environment

• PC version
• Playing through Steam
• Wired LAN connection

Issue details

• Casual matches work normally
• The issue appears to happen only, or mainly, in ranked matches
• When joining ranked matches, I frequently get code: tap and am sent back to the main menu
• Sometimes, right after signing out and signing back in, I can enter a ranked match temporarily
• However, after a few matches, the same problem happens again

Troubleshooting I have already tried

• Cleared EA App cache
• Signed out of and back into EA App
• Repaired Apex Legends
• Reinstalled Apex Legends
• Verified and repaired game files
• Checked Windows Firewall settings
• Temporarily disabled Norton Smart Firewall and Intrusion Prevention
• Checked whether security software might be interfering
• Changed DNS settings to Google DNS (8.8.8.8 / 8.8.4.4)
• Tried OpenDNS as well
• Confirmed there was no improvement after changing DNS
• Disabled IPv6 and tested with IPv4
• Tested using tethering / a different network connection
• Tried troubleshooting from both the Steam side and the EA side as much as possible
• Disabled startup apps and background apps, similar to a clean boot
• Disabled unnecessary services through msconfig and restarted the PC
• Tested with other apps such as Discord closed
• Restarted the PC multiple times
• Rechecked the issue after restoring network settings
• Repeated these troubleshooting steps multiple times, but the issue still remains

Additional note

I have also seen recent reports from other players experiencing the same code: tap issue under similar conditions. Because of this, I believe this may not be only a local PC issue, and it could also be related to the account, server, or ranked matchmaking side.

I would appreciate it if you could investigate this issue. Thank you.

Hey B1Gdaddyz1101​ and Anna_DIT​,

I moved your recent reports of this code: tap error here.

Please check your modem/router configuration and active options, as suggested in the message pinned at the top.

I have been getting this code since the new update but my disconnection problems have lasted for a while , I keep getting disconnected and getting code:tap

I've tried everything change router settings , my Xbox settings, I've called my Internet provider , I bought a new router tried port forwarding , qos, upnp everything under the sun  deleted the game and cache and it keeps happening and I'm lost I have no clue what to do next . I wonder if it a EA sever issue or something on the games side with my account . SOMEONE HELP ME !! 

It is impossible to connect to the game specifically for the ranked mode; all other modes are available as usual. This error happens 100 out of 100 times every day every hour every minute always.

I didn't use any VPNs or other network settings, nothing changed. I've had this error since the beginning of the year.

I tried to find a solution on the Internet.
I restarted the router, made different DNS settings, and after that, no advice from the internet helped me get into the rank game.  Looks like this is the reason I'll have to quit the game forever.

Hey Sy4py​,

I found some similar reports of this specific error in the past; it has often been caused by active options or configurations on the modem/router that need to be disabled or changed to avoid interfering with the connection to the game servers. 

We don't have direct visibility into your configuration and active options to figure out exactly what it could be, though.

You might need to check with the ISP directly if you can't identify which option needs to be disabled in your case.

I appreciate you trying a few steps already, like switching to the Google DNS. Please also try the Open DNS, as suggested in this guide to troubleshoot your connection.

I would also recommend that you close all overlays and other background applications on the PC using this guide; sometimes another program on the PC is causing the problem. 

Let us know how it goes.