Forum Discussion

New Novice

1 month ago

Error Code Tap

This issue has been occurring on my system ever since the launch of season 31. It exclusively occurs when trying to connect to a ranked match server. I queue for a game, begin connecting, get a black...

crashing

EA_Salmon

Community Manager

1 month ago

Hi suburbanrelaps,

Thanks for confirming that you’ve already tried the previous troubleshooting steps.

One additional thing that may be worth trying on PC is completely closing any overlays and unnecessary background applications, as another program running in the background can sometimes interfere with the game.

You can follow this guide here: How to close background applications

Since you mentioned that the issue only happens when connecting to Ranked while other modes work normally, please let us know if closing the background applications makes any difference.

Thanks again for continuing to update us.

suburbanrelaps

New Novice

1 month ago

After a restart, where Apex is the only application open in the gui, no steam overlay, no AMD overlay, the issue persists.

EA_Salmon
Community Manager
1 month ago
Hi suburbanrelaps,

Thanks for testing that and getting back to us.

Since the issue still occurs after restarting with only Apex running and with both the Steam and AMD overlays disabled, we can rule those out for now.

Thanks again for continuing to troubleshoot this with us. Please keep us updated if you notice any change in the behavior or any additional error messages.
- tuulihattu
  Rising Rookie
  1 month ago
  Yeah only ranked is crashing.. I've tried every possible thing to fix this but it's not working. Stuck in platinum 1 on every 3 accounts 'cause cant join matches. Today it worked 2 matches in a row but right now game is just unplayable. Tried to play but I got code tap 5 times in a row so I'm very frustrated..
- tuulihattu
  Rising Rookie
  28 days ago
  This does not solve the problem.
  
  EA support agents keep replying with messages like “Thanks again for continuing to troubleshoot this with us.” But what exactly does that solve?
  
  Nothing.
  
  I have already gone through the troubleshooting steps. Restarting the game, restarting the console, reinstalling the game, changing servers, checking the connection, etc. does not fix the issue.
  
  The problem is Code:Tap when trying to enter Ranked, while other game modes work normally. This has also been reported by multiple players across different platforms.
  
  At this point, this should not be treated as an individual player's connection or troubleshooting issue. The evidence strongly points to a problem on EA/Respawn's side, specifically with Ranked matchmaking/server connectivity.
  
  What we need is not another generic troubleshooting response. We need EA/Respawn to:
  
  - Acknowledge that this is a known issue.
  - Investigate the Ranked matchmaking/server problem.
  - Confirm whether Code:Tap is related to the current Ranked matchmaking issues.
  - Provide an actual fix or at least a status update.
  - Clarify whether specific platforms are affected more than others.
  
  Please stop sending players in circles with the same troubleshooting steps when those steps clearly do not resolve the problem.
  
  We need an actual investigation and a fix, not another “thanks for troubleshooting with us” response.
  - TTV_GWR_YT
    Seasoned Novice
    28 days ago
    nice so no apex for me i guess cause today i tried to play and 4 matches in a row and got disconnected from all of them literally unplayable.