Forum Discussion

Sythireau's avatar
Sythireau
2 years ago
Solved

Forced Merge, help me

Hey, I've been having issues with an incorrect account merge. When I was prompted with the merge I logged into my account on here but it merged with a different account somehow without my consent. Th...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @Sythireau,

    It is not possible to transfer items from one EA account to another, sorry.

    The PlayStation account in question has been linked to the other EA account for its whole existence with Apex. I'm sorry you didn't remember that account existed, but that still does not allow us to transfer anything between the accounts.

    This was merged because that's the EA account this PSN account has been connected to from the start. While I understand you'd have preferred it to be on your current account, that wouldn't have been possible from the start since the progress was already made on a separate EA account.

    Even were this PlayStation account to be moved to your current EA account, no progress would transfer. That would all remain behind on the EA account where it was first earned. 

    I'm afraid this isn't just a matter of being willing to lose some things in order to transfer others. Nothing can be transferred between EA accounts, whether manually or otherwise. Sorry for the disappointment. Please feel free to check out our guides below for more details on this.

    A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

    Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Thanks for the added details, @Sythireau! Just a few things to clarify with that, apologies for the lengthy post.

Progress is stored at the EA account level, not on individual platforms like Steam or PlayStation. This is important because if you unlink any platforms from the EA account where that progress was initially earned, you'll lose access to it.

This progress cannot be transferred from one EA account to another, including moving seasonal or other items manually.

Your main account (the one you're posting from) has never launched Apex on any platforms other than PC. Additionally, we don't have any EA accounts with the username Syxill, or PlayStation accounts with the name Sevynthfold connected to any EA accounts.

I am, however, seeing a PlayStation username Syxill linked to one of the other EA accounts you originally mentioned. If you have access to the EA accounts in your original post, you can visit your EA account connections page here to verify which platforms are linked to each EA account.

From what I'm seeing, while it had recently logged in on PS5 for the first time, it's otherwise been connected to that account pretty much since it was created, and the progress that was made on that PSN account would be available on that EA account as a result. It would not be possible to move that content from the Syxill account to this Sythireau account, as they're completely separate EA accounts.

Sythireau's avatar
Sythireau
2 years ago

If there is any possible way for me to get in physical contact with you through discord possibly to speak on the matter so I can provide proof, and better explanation I would appreciate that rather than just being given the middle finger and told my progress is locked into an account I did not even remember existed.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Sythireau,

    It is not possible to transfer items from one EA account to another, sorry.

    The PlayStation account in question has been linked to the other EA account for its whole existence with Apex. I'm sorry you didn't remember that account existed, but that still does not allow us to transfer anything between the accounts.

    This was merged because that's the EA account this PSN account has been connected to from the start. While I understand you'd have preferred it to be on your current account, that wouldn't have been possible from the start since the progress was already made on a separate EA account.

    Even were this PlayStation account to be moved to your current EA account, no progress would transfer. That would all remain behind on the EA account where it was first earned. 

    I'm afraid this isn't just a matter of being willing to lose some things in order to transfer others. Nothing can be transferred between EA accounts, whether manually or otherwise. Sorry for the disappointment. Please feel free to check out our guides below for more details on this.

    A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

    Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

    • Sythireau's avatar
      Sythireau
      2 years ago

      Okay I understand that and I appreciate that, the thing that confuses me is that the accounts have only been merged for like 2 weeks. Maybe it counts as it's "Whole apex existence" because I think the only time I actually launched apex on that EA account was to check if my items went there.

      This is quite frustrating, do you know if there is any possible way for this to be righted? Both accounts are worth hundreds of $'s and I really do not feel like losing progress in either and having to choose which is a more valuable account.

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        2 years ago
        Hi @Sythireau,

        To clarify, that has not only been merged for 2 weeks. That may have been the first time it was launched from a PS5, but the PSN account has been linked to that EA account for years.

        That is the intended behavior I'm afraid, so there is not a way to change this or merge/transfer the content between accounts, sorry.

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