game crash season 8

I am having the same issue. Redownloaded on steam, verified game files and it still won't let me in :/ I also downloaded on origin and repaired once it crashed and rebooted without any success. I have watched many videos on youtube on how to fix and nothing is working. This is the second week that Ive been having an issue. I have never crashed in any game as I have some of the newest pc options out there and my friend in IT cannot figure it out either. HeLp me Obi-Wan

Hey @TurkeyBasterTTV, 

Are you running into a particular error message when the game crashes? If so, what is the full error? 

Also, would you mind sharing a DxDiag so we can take a look? You can find more details on how to grab one over at the EA Help website. Once you have the text file please attach it here. Thanks!

/Kent

I have the same problem and i've been reported to EA.

Hey @SubbxX, 

Thanks for reaching out!

Could you post a DxDiag when you have the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

@EA_KentOf course, man! Ty for your assistance.

@EA_Kent1 pt
Hello,
So, I tried to report, but it gave an error sending the file. I haven't been able to play apex legends for 2 days. Out of nowhere, when trying to start another game with my friend, I get some errors on the screen, forbidding me to start the game, simply when I get to the lobby, it gives me this error, and I can't even play.

My setup:
Ryzen 5 3600 (last update bios)
Asrock b450m SL
GIGABYTE GTX 1660 super 6gb(last update Driver)
16gb ram 3200mhz
ssd 450gb.

What I've already tried to do following the gringa forum:
- I updated my windows (10 64bytes) to the latest version without leaving anything pending
- I cleaned the computer and restored any corrupted file according to microsoft's own step-by-step
- I reinstalled the game and origin 3x, running them in ADMIN mode
- I reinstalled the video driver 3x in the last version, always leaving vsync, gsync disabled, because I don't use them
- By Gforce exp, I set the game graphics to minimum
- I checked Direct, which is version 12 with no corruption information
- Cleaned setup with antivirus
- I tried to install apex through steam and play but the error was the same
- I noticed the apex 4x to try to play
- I changed the directory apex on installation
- I deleted the apex cache that was in the saved games (which includes the graphic preload)

Seriously, I'm already running out of options, and I strongly believe it's a bad optimization of the game itself. I've seen several users with the same problem.
And it would hardly be my video hardware, because I'm playing SUPER PEOPLE, Star wars BF2 and I played cod warzone without errors and without lag, it's only on apex that I have this problem. And the main problem is that apex is the game I play the most and I love the most xDD

Please, staff Ea, if you can help me answer me here, please.
Errors it showed:



CreateTexture2D failed for GRT_Task_DoCreate on '[no debug name]' with HRESULT 0x887a0005 width: 128 height: 128 mips:8 imgFormat: 0x00000053.

------------

Coudn't create texture '(null)': error code 887a0005

------------

DXGI_ERROR_

DEVICE_HUNG

@SubbxX 

Thank you for the updates! 

Have you checked to see if there might be any BIOS updates available? I've seen a few cases where a BIOS update can make a difference with errors like this, so I am curious if that could help here as well. 

If you're able to give that a shot please let me know how it goes. Thanks again.