Forum Discussion

Newcomer

19 hours ago

game crash to main menu

when sorting cosmetics in the legend locker, my game will often crash to the main menu of the game. sorry if this has already been reported, this is my first time on this site and idk how to use it

crashing

EA_Salmon

Community Manager

17 hours ago

Hi prettydog54 ,

Sorry to hear you’re running into this issue, and no worries at all about reporting it here.

If the game is crashing back to the main menu while sorting cosmetics in the Legend Locker, that’s definitely useful information. If you haven’t already, please try the following:

Avoid sorting cosmetics repeatedly for now and check whether the issue occurs only with specific items.
Repair or verify the game files through your platform client.
If you’re on PC, temporarily disable overlays or background tools and test again.
If possible, let us know whether this happens every time in the Legend Locker or only occasionally.

If you’re able to narrow it down to a specific cosmetic, filter, or sorting action, that would be especially helpful. If possible, please also share a DxDiag Report, as that may help narrow things down further.

Thanks again for taking the time to report it.

prettydog54
Newcomer
4 hours ago
I verified game files and I think I did the DxDiag report but I've never done one before so idk if it was successful. Game is still crashing.
Some additional details:
it happens to both legends and gun skins
happens when you click w/ mouse AND pressing tab to sort
ONLY if "random favorite" is selected
you can have skins tagged as favorites and it won't crash as long as you don't have "random favorite" selected as your skin choice

some screengrabs:
first image is the error screen i get when attempting to sort gun skins
this WILL crash the game if I try to sort
this WON'T crash the game
clicking this OR pressing tab will crash the game, but there is a slight delay (maybe a second or two) between pressing tab and then receiving the error screen.
2.txt157 KB