Forum Discussion

KilluaKen's avatar
3 years ago
Solved

Game crashing PC

Hey, this been happening alot lately, and it only happens while playing apex. The game crashes and it crashes my whole pc with it so i have to restart my pc. I try to reconnect but i always get kicked out and an abandon penalty. it happens once everytime i play the game, and its really frustrating cuz i lose point for "leaving the game" while its not really my fault and when i try to reconnect i get kicked out. Please fix this its getting so annoying and thanks

  • Hi @KilluaKen Can we try going through the following and check if you continue seeing disconnections?

    • Connection and Advance Connection Guides 
    • Check any AV or Firewall that might interfere/control network traffic
    • Check your Modem/router settings for anything that may block/interfere with network traffic
    • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @KilluaKen Can we try going through the following and check if you continue seeing disconnections?

    • Connection and Advance Connection Guides 
    • Check any AV or Firewall that might interfere/control network traffic
    • Check your Modem/router settings for anything that may block/interfere with network traffic
    • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)