Forum Discussion

Rising Newcomer

6 days ago

Game currency

Hi, I made a purchase of Apex Coins on Xbox around 2022 for about £100 - £200. The payment was taken from my account, but the coins were never added in-game. I didn’t realise at the time that this ne...

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EA_Mako

Community Manager

5 days ago

Hey mist_5432,

I'm afraid a 4-year gap between a purchase and report is typically going to prevent us from properly being able to verify that type of transaction in-game.

While it doesn't necessarily have to be immediate, there are limitations on how far back certain records can be verified. This would be quite a bit outside that timeframe unfortunately, sorry.