Forum Discussion

7 years ago

Game keeps crashing without error, EA/Respawn doing literally nothing

Honestly this is just incredibly disappointing, i love the game, i play it on PS4 regularly and i love it even more on the PC ... if i manage to be in game long enough to actually enjoy it. It usuall...

EA_Blueberry

Community Admin

7 years ago

Hi, @Feedexinfinity

Have you tried all the steps here for PlayStation 4 users experiencing crashes?

Check to make sure you have the latest software update: https://www.playstation.com/en-gb/get-help/ps4-system-software/
Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice). Turn it back on after 1 minute. Launch the game.
Turn off Convert Incoming Voice to Chat Text in the game's settings. (https://answers.ea.com/t5/Technical-Issues/Game-Keeps-Crashing-PS4/m-p/7439480/highlight/true#M5263)... any devices inserted into the USB slot
Restore the license for the game: https://manuals.playstation.net/document/en/ps4/settings/license.html
Try reinstalling the game. If you're using an external hard drive, consider installing it on the internal to see if you have any improved results.

Source

Regarding updates from Respawn around crashing, they've provided weekly updates on Reddit that we've been mirroring here

The latest one can be seen here

Battle_Pope_II

7 years ago

"i'll play on the PS4 for now" He isn't having issues with it on ps4. Hes saying he'd like to be able to play on pc but because it crashes he elects to play on his ps4 (which works fine).

EA_Blueberry
Community Admin
7 years ago
@Battle_Pope_II Good catch.

@Feedexinfinity

Can you attach a DxDiag for us?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I've posted this throughout the day but they really do seem to be working for most players on PC.

Play the game in Windowed mode

Cap your frame rate to 75 (steps can be found here)

Try playing without any overlays

Change your monitor refresh rate from 144 to 85

Lower the Texture Streaming Budget option via the in-game settings