Game loses audio, proceeds to freeze, then crashes
I've tried reinstalling, and even running in borderless window. I don't know what to do at this point, and I keep losing points to it crashing in ranked games. Any fixes?
Forum Discussion
EA_Kent
Community Manager
Community ManagerGot it, thanks. Looking at your DxDiag I'm not seeing any display devices at all. I looked up the model of Acer laptop you're using, and it should have an NVIDIA GTX CPU installed. If the PC isn't detecting the video card that might be what's causing the crashes. It might be running on integrated Intel graphics instead of using the GPU.
Have you checked to see if you've got any video drivers installed for the NVIDIA card? For more info on how to download them check out the EA Help site. Let me know if that helps at all.
/Kent
@EA_Kent All of my drivers are up to date, but problem still occurs.
- @GojialGhul Are you crashing instantly or every 1-2 hours?
- @MoNosDirtyGaming It's at random.
- @MoNosDirtyGaming Like everything can be smooth one second, and then audio starts to cut-out, then freezing, then a crash.
@GojialGhul
I've just checked and someone else had the same issue as you a long time ago, he also left a solution, possibly try that. It's his third post.
https://answers.ea.com/t5/Bug-Reports/Audio-cuts-out-followed-by-game-freeze/td-p/7425415
Hey there.. I uninstalled on origin and fresh install from steam... All good now
Hello. U had crash too? I have only stuttuter/freeze but micro ones... im thinking about reinstal to steam maybe it will fix... that problems comes to me without any reason, any changes in programs, hardware
- EA_Kent
Thanks for letting me know! I'm glad to hear that helped.
Did you also try moving the install folder at some point? Were you able to try a fresh install through Steam to see if that helps in your case as well?
/Kent
Hello thx for anserw🙂
No i didnt move instalation. I was playing ranked like always made diamond 2 with friends and went sleep. Next day morning i was playing so bad and after 1hour i realize im stuttering. 100% no changes, brand new pc builded 2-3weeks agoMonitor Alienware aw2521HFA 240hz
mb Gigabyte Z490 AORUS ULTRA
PROCESOR CORE i7-10700K 5.00 GHz FC-LGA14A
memory G.SKILL TridentZ RGB F4-3600C16D-16GTZRC (DDR4 4x8GB CL16)
graphic MSI GeForce RTX3080 VENTUS 3X 10G
disk SSD Silicon Power Ace A80 SP512GBP34A80M28 (512 GB ; M.2; PCIe NVMe 3.0 x4)
cooling CPU Cooler Master Masterliquid 360R RGB
box SilentiumPC Armis AR7X EVO TG ARGB
PSU MSI MPG A850GF (850Wat)
