Guaranteed Heirloom not received
Subject: opened around 500 apex packs yet I have not received my guaranteed heirloom shards Hello, I’m reaching out regarding a concern about my Apex Pack count and heirloom shard progress in Apex...
Forum Discussion
Hi @Dego1975son
It does sound like you are very close to the 500 mark.
However it's most likely that you have made a miscalculation on the 500 Apex pack count, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of each 500th pack.
There was a recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with).
There's no manual way to check the count atm, so no-one can help there.
Full information on the free heirloom shards here:
I keep a manual count on a note on my phone, currently 230 of the 500.
Best of luck.
I have not miscalculated as for the past 3 hours me and a friend of mine have gone over it countless times.
and there is no way I counted packs that do not count as the packs I have purchased with irl money exceeds 500.
If you are absolutly sure of your count and could reply with proof of purchases, this could possibly be progressed as a bug.
Please remove any personal details in the proof.
What proof of purchase as I’m on PlayStation so I pay through them where all the billing comes out as PlayStation and not a specific game.
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