Forum Discussion

Dego1975son

Seasoned Newcomer

20 days ago

Solved

Guaranteed Heirloom not received

Subject: opened around 500 apex packs yet I have not received my guaranteed heirloom shards Hello, I’m reaching out regarding a concern about my Apex Pack count and heirloom shard progress in Apex...

missing content

playstation

progress issue

EA_Mako
19 days ago
Hey Dego1975son,

We are not able to provide an exact count I'm afraid, however to expand a bit more on the advice and information OldTreeCreeper's already provided, keep in mind that there are multiple pack types that do not count towards this timer.

These Pack Types do not count towards the Bonus Heirloom Shards:

Collection Event Pack

Thematic Event Pack

Milestone Event Pack

Collection Retro Pack

Any packs that might provide replacement items

It seems some of the packs you're counting may have been one or more of these types, as you're not quite at that 500-pack point just yet, but shouldn't be too far off at this point.

OldTreeCreeper

Hero+

20 days ago

Hi @Dego1975son

It does sound like you are very close to the 500 mark.

However it's most likely that you have made a miscalculation on the 500 Apex pack count, and/or included packs that don't count, as the granting of shards is guranteed and automatic on the opening of each 500th pack.

There was a recent thorough check of the pack count system and it was found to be functioning correctly, except for a few very rare cases (but that has been delt with).

There's no manual way to check the count atm, so no-one can help there.

Full information on the free heirloom shards here:

where-are-my-heirloom-shards

I keep a manual count on a note on my phone, currently 230 of the 500.

Best of luck.

Dego1975son
Seasoned Newcomer
20 days ago
I have not miscalculated as for the past 3 hours me and a friend of mine have gone over it countless times.
and there is no way I counted packs that do not count as the packs I have purchased with irl money exceeds 500.
- OldTreeCreeper
  Hero+
  20 days ago
  If you are absolutly sure of your count and could reply with proof of purchases, this could possibly be progressed as a bug.
  
  Please remove any personal details in the proof.
  - Dego1975son
    Seasoned Newcomer
    20 days ago
    What proof of purchase as I’m on PlayStation so I pay through them where all the billing comes out as PlayStation and not a specific game.