Forum Discussion

Dego1975son

Newcomer

9 hours ago

Guaranteed Heirloom not received

Subject: opened around 500 apex packs yet I have not received my guaranteed heirloom shards Hello, I’m reaching out regarding a concern about my Apex Pack count and heirloom shard progress in Apex...

Newcomer

8 hours ago

I have not miscalculated as for the past 3 hours me and a friend of mine have gone over it countless times.

and there is no way I counted packs that do not count as the packs I have purchased with irl money exceeds 500.

OldTreeCreeper

Hero+

7 hours ago

If you are absolutly sure of your count and could reply with proof of purchases, this could possibly be progressed as a bug.

Please remove any personal details in the proof.

Dego1975son
Newcomer
7 hours ago
What proof of purchase as I’m on PlayStation so I pay through them where all the billing comes out as PlayStation and not a specific game.
- OldTreeCreeper
  Hero+
  6 hours ago
  Ill try and find that out for you, as I'm not familier with the playstation billing system.
  
  Are all your purchases on the same account on the same platform?
  
  The reason I ask is there was a lot of confusion when cross progression went through, as to what content was carried forward.
  
  Specifically:
  
  Content - how does the merge treat the 500 pack counter?
  
  The 500 Apex Pack counter will not merge. Your counter will be carried over from your highest level account.
  
  a-quick-guide-to-apex-legends-cross-progression
  
  And
  
  Do my purchased packs on my lower level account still count towards my heirloom?
  
  Your pack counter would use the primary account for the number of opened packs rather than combining them from all connected platforms.
  
  do-my-purchased-packs-on-my-lower-level-account-still-count-towards-my-heirloom
- OldTreeCreeper
  Hero+
  5 hours ago
  I had to ask google as its the weekend, but it says the following as to how to see your transaction history:
  
  PS5:
  
  Go to Settings > Users and Accounts.
  
  Select Account > Payment and Subscriptions.
  
  Choose Transaction History and set your date range.
  
  Select the specific transaction for the Apex pack or coins to view your proof of purchase (Order Number and Transaction ID).
  
  PS4:
  
  Go to Settings > Account Management > Account Information.
  
  Select Wallet > Transaction History.
  
  Choose the date range to locate your purchase.
  
  Or there would be email reciepts for each transaction.