Forum Discussion

Dego1975son

Seasoned Newcomer

20 days ago

Solved

Guaranteed Heirloom not received

Subject: opened around 500 apex packs yet I have not received my guaranteed heirloom shards Hello, I’m reaching out regarding a concern about my Apex Pack count and heirloom shard progress in Apex...

missing content

playstation

progress issue

EA_Mako
19 days ago
Hey Dego1975son,

We are not able to provide an exact count I'm afraid, however to expand a bit more on the advice and information OldTreeCreeper's already provided, keep in mind that there are multiple pack types that do not count towards this timer.

These Pack Types do not count towards the Bonus Heirloom Shards:

Collection Event Pack

Thematic Event Pack

Milestone Event Pack

Collection Retro Pack

Any packs that might provide replacement items

It seems some of the packs you're counting may have been one or more of these types, as you're not quite at that 500-pack point just yet, but shouldn't be too far off at this point.

Dego1975son

Seasoned Newcomer

20 days ago

I have not miscalculated as for the past 3 hours me and a friend of mine have gone over it countless times.

and there is no way I counted packs that do not count as the packs I have purchased with irl money exceeds 500.

OldTreeCreeper

Hero+

20 days ago

If you are absolutly sure of your count and could reply with proof of purchases, this could possibly be progressed as a bug.

Please remove any personal details in the proof.

Dego1975son
Seasoned Newcomer
20 days ago
What proof of purchase as I’m on PlayStation so I pay through them where all the billing comes out as PlayStation and not a specific game.
- OldTreeCreeper
  Hero+
  20 days ago
  Ill try and find that out for you, as I'm not familier with the playstation billing system.
  
  Are all your purchases on the same account on the same platform?
  
  The reason I ask is there was a lot of confusion when cross progression went through, as to what content was carried forward.
  
  Specifically:
  
  Content - how does the merge treat the 500 pack counter?
  
  The 500 Apex Pack counter will not merge. Your counter will be carried over from your highest level account.
  
  a-quick-guide-to-apex-legends-cross-progression
  
  And
  
  Do my purchased packs on my lower level account still count towards my heirloom?
  
  Your pack counter would use the primary account for the number of opened packs rather than combining them from all connected platforms.
  
  do-my-purchased-packs-on-my-lower-level-account-still-count-towards-my-heirloom
- OldTreeCreeper
  Hero+
  20 days ago
  I had to ask google as its the weekend, but it says the following as to how to see your transaction history:
  
  PS5:
  
  Go to Settings > Users and Accounts.
  
  Select Account > Payment and Subscriptions.
  
  Choose Transaction History and set your date range.
  
  Select the specific transaction for the Apex pack or coins to view your proof of purchase (Order Number and Transaction ID).
  
  PS4:
  
  Go to Settings > Account Management > Account Information.
  
  Select Wallet > Transaction History.
  
  Choose the date range to locate your purchase.
  
  Or there would be email reciepts for each transaction.