Hareloom problem

@Kingbeast876665

It sounds like you need to contact EA help directly to get help with this one, as the EA staff who work here on AHQ cannot help directly with account-related issues.

You can contact EA help by:

Create a new case
https://help.ea.com/en/contact-us/

Twitter
https://twitter.com/EAHelp/

Facebook
https://m.facebook.com/EAHelpHub/

If you need to speak with one of the chat support advisers, this got me to live chat:

You can contact EA live support at
https://help.ea.com/en/contact-us/

Then to speak with a chat adviser choose the appropiate options:

Game eg Apex

Platform eg Xbox1

Topic eg Manage my account

Issue eg manage payment details

Recommended support option will be email or live chat at the bottom of the page.

Then you can choose to begin a live chat.
There may be some waiting time.

Best of luck, hope it gets sorted out for you so you can enjoy your prize 🥳