My account is SaltyRutz I would like to have this problem fixed. Someone could credit my account with heirloom shards...at least could someone look at my account
Community ManagerHey @ClemsonTiger124,
While you may be level 500, that does not mean you've opened 500 packs.
You can check out the full FAQ here, but I've listed the portion relevant to these packs below as well.
In this case you would simply need to continue opening packs until you either get lucky enough for heirloom shards or hit that 500th pack opened, at which point you would be guaranteed to receive one.
How often do I earn free Apex Packs for leveling up?
. . .
Level 2 - 20: One pack every level
Level 22 - 300: One pack every two levels
Level 305 - 500: One pack every five levels
This thread is a bit older and is being locked here to avoid additional necroposts, but please check out that link above for more info, thanks!
Community Manager
