Heirloom lost after cross progression

Hi Smaiipp6191​,

Thanks for reaching out and sharing those screenshots!

I'm really sorry to hear that your Octane Heirloom is missing after cross-progression, especially since you've already tried contacting support without getting the assistance you needed. I can understand how frustrating this must be, particularly given the time and money you've invested.

Here are a couple of guides that may help:

• Apex Legends Cross Progression
• How to find missing EA content and rewards

Unfortunately, we're unable to access account inventories or restore missing items directly through the forums.

Since your previous support chat ended before the issue was resolved, I'd recommend reaching out to our support team again using the webform. Please explain the situation and include the screenshots you've shared here so the team can review your case.

Please avoid unlinking either account while this is being reviewed, as that could affect access to your progress and content.

Thanks again for your patience, and I hope you can get this sorted out soon!