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FCBayernFIFA2015's avatar
FCBayernFIFA2015
Rising Newcomer
1 day ago

Heirloom Purchase through Disconnect

I am unsure if this is the right place to discuss this sort of problem. If there is a better place to upload this plaese inform me of it.

Yesterday I was looking through the prestige skins wondering if they were worth it or if I should just buy a Heirloom, when my game crashed. I thought nothing of it, since that had already happened a couple of times during playesearch. So I just reconeccted, and went back to looking at the Heirlooms, when I noticed that my 150 Heirloom shards had been spent. I scrolled through the Heirlooms and prestige skins to see what had been bought, and it seems the mirage prestige skin witch i had been previously looking at had been bought without me activly pressing the buy button. 

Has this happened before? And is there a way for me to get my Heirloomshards back? I hope this issue can be fixed and doesnt happen to anybody else.

Thank you very much for your help.

2 Replies

  • Hey there, this is not something that can physically buy itself. There are many prompt windows that must be accepted before it will ever even let you purchase your heirloom. There is no way for mistakes to happen on this system, nor has there ever been in its existence, with these safeguards in place. 

  • FCBayernFIFA2015 wrote:

    is there a way for me to get my Heirloomshards back?

    FCBayernFIFA2015​ Sadly no as once an in-game item is bought, it cannot be refunded or exchanged.

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