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Rubydeity's avatar
Rubydeity
Seasoned Newcomer
2 months ago

Hello Apex Legends Support Team

my eaid：Rubydeity    my email："[edit: email address removed]" <[edit: email address removed]>

I’m a long-time dedicated Apex Legends player writing to follow up on my recent account unban appeal.

As in my previous submission, I first filed the ban appeal on October 5th, and got confirmation on October 11th that my appeal was approved—my ban has been officially lifted, and the penalty record removed from my account. Attached are screenshots of the confirmation email and updated penalty record, which clearly prove the approval.

Yet despite this, I still can’t log into the game. I’ve repeatedly checked my internet connection and account credentials, both of which work properly. I suspect there may be a delay in updating my account status on the server, or an unexpected technical issue blocking access.

I sincerely ask for your help to investigate why I’m still locked out. I’d be extremely grateful if this issue could be fixed so I can return to the game.

Thank you for your time and support.

[Superuser edit: Removed the screenshots as it contained personal information, (email address, IPs, etc.)]

anticheat

4 Replies

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  • Rubydeity's avatar
    Rubydeity
    Seasoned Newcomer
    2 months ago

    我是一名长期忠实的 Apex 英雄玩家，写信跟进我最近的帐户解禁上诉。

    和我之前提交的一样，我在 10 月 5 日首次提交了封禁上诉，并于 10 月 11 日得到确认，我的上诉被批准——我的封禁已被正式解除，处罚记录也从我的账户中删除。附上确认邮件截图和更新的处罚记录，明确证明批准。

    然而，尽管如此，我仍然无法登录游戏。我反复检查了我的互联网连接和帐户凭据，两者都正常工作。我怀疑我在服务器上的帐户状态更新可能存在延迟，或者意外的技术问题阻止了访问。

    我真诚地请求您的帮助，以调查为什么我仍然被锁在门外。如果这个问题能够得到解决，这样我就可以回到游戏中，我将不胜感激。

    感谢您的时间和支持

    [Superuser edit: Removed the screenshot as it contained personal information, (email address)]

  • Midnight9746's avatar
    Midnight9746
    Hero+
    2 months ago

    Rubydeity​ Sadly, bans cannot be handled on the forums as you would need to contact the EA TOS Team.

    > EA Help | Get information on EA Account locks, bans, and suspensions

    I've also merged your two threads about the same issue, (however regarding the one in Chinese, the EA Forums only supports the following languages, (which is good that you had reposted in English)):


    As for the screenshots you had shared, since bans cannot be handled on the forums, there is nothing that can be done with the provided screenshots, and furthermore, the screenshots themselves had contained personal information, (such as your email address), so I had removed the screenshots to help protect your account.

  • Rubydeity's avatar
    Rubydeity
    Seasoned Newcomer
    2 months ago

    Thank you for your help! However, I just can’t get in touch with the TOS team. Since I have no history of being banned, I can’t submit a dispute. I also tried to contact the online advisors, but they also told me to file an appeal. Yet, I don’t have an interface to submit an appeal via email.😢