Forum Discussion

2 years ago

[Help!] Consistent Packet Loss (Intermittent)

Consistent Intermittent Packet Loss

(I play apex and will get 2-14%+ packet loss, making the gaming experience not very smooth for competitive)

--> the only thing that temporarily fixes it, is flushing my DNS. Doing this a few times and restarting the games a couple times usually does the trick; but then it will come back later in the same gaming session.

I've tried my ISP's DNS, Google's DNS, Cloudflare's DNS, and Open DNS' DNS. All the same.

I have done everything in Zeel's guide here multiple times:

https://answers.ea.com/t5/Technical-Issues/Season-5-Zeel-s-in-depth-Troubleshooting-Guide/m-p/8310218/highlight/true#M72354

- Power cycle your network devices

- Flushing DNS

- Opening Ports

- Using A GPN or VPN

- Packet loss tests (4 different web based ones) + a powershell based test. All return 0%

- Ran Xfinity (ISP) tests: Everything looks good on their end

- Had a tech test in house connection via coaxial: everything good

I've also tried IvP6, and it makes no difference.

Using Arris SB6190 Modem & ASUS RT3100 & ASUS AX58U routers. Hardwired in with a Cat8 heavy duty burial ethernet cable.

(The same Cat8 used for modem to router, and router to desktop)

- I've also tried using a different cat8 and the experience is the same)

Please help

(DxDiag.txt attached)

DxDiag.txt121 KB

14 Replies

Enlight369
2 years ago
Yes. Still in the same boat.
After having multiple different techs come out, including a tier 3 tech; everyone says the connection was good to the home and modem, and there was nothing wrong...
I even went as far as renting a modem/router from my ISP Xfinity to see if it would fix it; and I still experience packet loss ONLY in apex.
Would love some clarity here.
I have 800mbps speeds and no one is on the network actively when I am consistently experiencing these apex packet loss issues.
Network monitoring shows that there is limited to no network activity on my network to suggest the bandwidth is being used.
I use a tool called DNS Jumper to flush my DNS multiple times between game restarts to temporarily fix the packet loss issue;
but i think it's safe to say this is an EA / Respawn thing, considering many people experiencing the same thing.
- We would love an EA / Respawn export to look into this please.
Everything has been done from
- techs
- good hardware + reports
- new ISP compatible modems
- new ISP compatible routers
- port forwarding
- Manual DNS + frequent flushing (google, open dns, cloudflare, ISP, etc)
- game verification (steam)
- QOS (enabled and disabled)
- IPv4 & 6
- Multiple Cat8 cables (third party tested for connection & quality)
- updated all drivers & OS updates
- VPNs (nord & express)
- Wtfast
- new coaxial cable
- new fitting
deathor27
2 years ago
@Enlight369 This has been happening to me as well for about two weeks now. Traceroutes show issues at their data centers, so it's something they or their ISP will need to investigate and resolve. I hope soon because it's unplayable in the current state. On the bright side, I have a superpower of knowing when other players are near because I will get packet loss spikes lol.

Super unfortunate that preseason qualifiers are starting on Saturday and i'm really worried that this won't be resolved by then.
Enlight369
2 years ago
Still happening for me :/
8-14%+ packet loss on every server...
Hello EA / Respawn? Can you hear us?
I even paid for a Modem/Router/Gateway direct from my ISP to minimize confusion, and the problem still persists.

Had a higher tier tech come by and analyze everything. All connection to the home is good and solid.
Booomerstyle
2 years ago
Its not you.
You cannot fix this. Just go through the forums and you'll see, there are a lot of people with connectivity issues. EA does not care.
Only way to fix this is to stop playing EA Franchised games. Its a shame, love apex too. I only am partially able to play it through a VPN. But I am finding myself VPN Server hopping every other night in hopes of finding one with which i am not teleporting through KC.