Forum Discussion

5 years ago

Solved

HELP EA,Unable to login

EA reply Unable to login when have correct password Apex Legends PLEASE HELP and I’m linking my Xbox account to my Switch

EA_Mako
5 years ago
Hey @Superstan47,

If you're having trouble signing in you can try updating your login info with these steps.

If that's still not letting you login afterwards, please reach out to an advisor so they can look through the account with you.

Once that's straightened out you should be able to link your Xbox account to your EA account with these steps, though keep in mind that your progress is separate on each platform and would not be shared between Xbox and Switch for example.

EA_Mako

Community Manager

5 years ago

Hey @Superstan47,

If you're having trouble signing in you can try updating your login info with these steps.

If that's still not letting you login afterwards, please reach out to an advisor so they can look through the account with you.

Once that's straightened out you should be able to link your Xbox account to your EA account with these steps, though keep in mind that your progress is separate on each platform and would not be shared between Xbox and Switch for example.

Superstan47
5 years ago
@EA_MakoHow to I update my EA account and ID and login info?
- EA_Mako
  Community Manager
  5 years ago
  @Superstan47
  This link will let you update that information, though you'll need to be able to log into the account to do so.
  
  https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/#updateinfo
  
  If you're unable to log in or reset your password through those steps, you'll need to reach out to an advisor with the link in my previous post for further assistance.
  - Superstan47
    5 years ago
    @EA_Mako So do I wait because I changed my password and it says unable to login and it says give it time and I gave it time on Apex Legends
fazeely318
4 years ago
can u tell me why everytime i try to loging in on steam it will no let me log in will not let me and it keeps saying that sence i have loged into apex on a different steam acc that someone has stole from me it will not let me log back in
- EA_Mako
  Community Manager
  4 years ago
  Hey @fazeely318,
  
  I would check through this article for more information on making sure the correct Steam and EA Accounts are linked.
  
  If you're having trouble with that process or the wrong account is now linked, please reach out to an advisor directly so they can take a closer look at the account with you.