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6 years ago

Solved

High packet loss(over 10%, reaching sometimes 70%) every few games in apex on EU

I am getting high packet loss of over 10% every few games on European servers while North American servers have no packet loss and I live in Germany. Can anyone tell me how to fix this? It's on both of my pcs so it's not a pc specific issue and if I had packet loss on all servers then I would assume its 100% router/isp problem. I only tested North American servers and I normally play on EU so I am not sure how other servers behave. I tried a GPN to fix this and it has its own problems like at the start it was working fine then gives me packet loss on 1 pc while the other that is not using GPN doesn't have packet loss then it switches up. Normally both pcs have the same packet loss at the same time. I want to add that I play other FPS games and I never have packet loss in them. I also tried TCP/UDP port forwarding and playing on 1 pc with all ports EA provided for apex and it didn't solve the issue. I heard of a TCP optimizer app on Youtube but I don't how it works exactly so I didn't try that. I need to add also that I was playing till mid-season 4 before I quit and I came back at the start of season 6 where the irregular packet loss issue started to happen so I didn't get to test if the problem was in season 5 too or not, but season 1 to 4 didn't have this issue other than the normal server wise lag that happened from time to time. Also, it's either a high packet round or no packet loss at all round.

Specs

Win10

Killer network driver

i7-9750h

32gb ram

RTX Nvidia 2070

The router is fritz box 7360 and ISP is Telecom.

Any help would be appreciated.

Thanks in Advance.

Hungrysnoop
5 years ago
Hi, few months later just want to say that today I tried to use a good vpn and so far I didn't get any packet loss while my other pc without vpn did have packet loss in the same round. Hope it fixes the problem for good, so maybe it was a routing issue in the end. So for those having this problem maybe try a good vpn and checks if it works for you. I'll report back later if I have this high packet loss problem again.

15 Replies

Hungrysnoop
5 years ago
@EA_Illium Thank you for answering, I manually made the VPN to connect me to a server in the same city I live in(normally it connects me to the same region but a different city if that's the best choice) and I also try to choose the same VPN server every time I use it. It doesn't seem to throttle my connection speed nor worsen my ping as it is a high quality paid VPN.
lilVenD
5 years ago
wich vpn do you use for playing apex? is it free or you need to pay for it? im suffering the same problem as you for 1month ☹️ @Hungrysnoop
RichartvonGeli
5 years ago
@Hungrysnoop
Living in Germany while using the telekom as ISP is jte problem. it's more or less simple.
I can use a mobie router (LTE, vodafone) No loss at all but higher ping
Using the ethernet may cause up to 60% loss.
Problem is the peering connection to AWS, that's reduced by the ISP (Telekom). when you have bad luck, you got a limited peering connection and package loss
Schimmelhorn
5 years ago
I am experiencing the same situation for somewhat like a month now, since my Window 11 update.
Having either a) a game with no package loss at all or b) a game with package loss troughout the game.
@RichartvonGeli
Your answer kinda makes sense to me.
So you're telling me that's a question of chance in the moment I am starting my game?
Is there any possibility to solve this?
Because it makes me crazy. The only way to quit a game having package loss is to quit Apex as a program in total and restart it.j
From package loss games I am not even able to connect back to the lobby and that sucks.
Appreciate any answers or hints to solve this!
Legendistan
5 years ago
Trust me , its not your connection. Theres a lot of Threads of people getting loss. It started around the new season. Didnt have these Probs before that.
Getting Loss in some games but not all. In Loss Games i cannot connect back to lobby. Have to force close the game.
There must be Node somewhere to the apex servers thats broken.