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NSKills00's avatar
5 years ago

High ping in apex

Whenever i go to play apex my ping rises to 1000 ms. SOMETIMES in the middle of the match it works but mostly it doesn't. The problem is NOT from my internet since i play a lot of other games with an average 90 ms. I reinstalled it and it didn't work. I repaired it and it didn't work. I did the troubleshoot thing and it did NOT work. So please if anyone has any idea what the problem is let me know. And i see other people have the same problem and it has not been solved so... maybe try and help the community instead of sticking to the basic " troubleshoot" reply. Thanks.

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    It sounds like you may be having issues with your connection @NSKills00. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    It'll take you a couple of minutes to do them all but please do take the time and do them all.

    Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

    Darko

  • As i mentioned in my previous message, i did the troubleshooting steps and my connection is fine. It would be greatly appreciated if you read my entire message before providing me with an answer. I would not be contacting you if i didn't try everything. Please re-read my message and help us solve it because i found many people with the same issue as me.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @NSKills00 if you went through the troubleshooting then can you please share the UO Trace that you ran at that time?

    For future reference, if you have done EA recommend troubleshooting steps then please state which ones.

    Darko 

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