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u_guys_Suuck's avatar
4 years ago

High ping

I am soo pissed whenever there is an updated something breaks in the game . So whenever I try to play trio the ping is always above 200 I thought maybe my wifi is * but every day the same thing is happening . But when I play arena the ping is good . How tf is that even possible . This issue is since season 9 but it was fixed in the second patch 

10 Replies

  • @EA_Aljo I play on wired connection 😭 that's what am trying to say the problem is definitely not with my connection
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @u_guys_Suuck 

    Sorry for the confusion. You mentioned using wifi so I thought you meant you were on a wireless connection. What system are you playing on?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @u_guys_Suuck 

    Thanks for those details. Can you run a UO Trace and screenshot the results? Instructions are here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @u_guys_Suuck 

    Thank you. You've got some very high ping times starting with the 5th hop and a little packet loss. This is happening well before the test server so it would be on your ISP's side and is the reason you're experiencing a high ping. However, this could also be due to the distance to the test server. Where are you located? If you used easo.ea.com, that's a server in the US. If you're closer to Europe, you should use 159.153.72.252 instead.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @u_guys_Suuck 

    Can you run the test again and make sure to send 100 packets? Even with only sending several packets, you're getting packet loss and very high ping times well before you reach our test server. That would indicate this is an issue with your ISP. Try running the test again and send 100 packets so we can get some more accurate results. Thanks!

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