Forum Discussion

3 years ago

Solved

how do i submit a support ticket for apex?

I got the cross - progression prompt today to merge my PC account with my PS4 one, and now that I've done that I don't have any content from the playstation account. I'm trying to figure out how you submit a support ticket, and looking through the Help site hasn't actually helped me, as it won't let me submit a ticket and just gives me suggestions on how to "find my content" that is incredibly unhelpful since it tells me to just select the content, but the content is genuinely not there for me.

cross-progression

EA_Illium
3 years ago
Hi @kiwibugs

You can create a support ticket using the following link:

How to use EA Help

However, to check was your PSN account ever linked to a separate EA account?

If so, please note progress and items are stored at the EA account level instead of the Platform account. To attempt to recover items and progress you will need to link it back to its original EA account if this is the case.

Cheers!

5 Replies

Laaulieej
Newcomer
14 hours ago
I did not recieved a badge for ranked. I was placed in Gold tier. Please help!
Accountname: Laupieeee
incredible26069
New Adventurer
7 months ago
They will never help, they dont help useless help page. EA does not care. They will waste your time and tell you to post to the forum, i had an instance with apex packs not giving me the items, never got helped but closed and no compensation of any kind or response from EA via email. I today am missing my comeback pass and now gone, all progression gone, been a week 1 players but they wont help.
Snowsita
2 years ago
No you can't lol
EA_Illium
EA Staff (Retired)
3 years ago
Hi @kiwibugs

You can create a support ticket using the following link:

How to use EA Help

However, to check was your PSN account ever linked to a separate EA account?

If so, please note progress and items are stored at the EA account level instead of the Platform account. To attempt to recover items and progress you will need to link it back to its original EA account if this is the case.

Cheers!
NM1PotC
3 years ago
you can never open a ticket. EA is literally the W*orst. They do not allow you to open any kind of tickets just try to survive here and hope one day someone notices this