Forum Discussion

Newcomer

2 hours ago

Solved

How to escalate to human review?!

I've had to come here after a woeful and disheartening experience with customer service portals and agents. I have been one of the victims of the Apex Legends incorrect bans after the Wildcard event release, and have had my appeal rejected. I've got over 750hrs, thousands of dollars invested since 2019, and the customer service has been appalling. I even spent 250$ on new heirloom 3 days before the ban. Can a customer service agent on the forums please assist me with escalating a ticket to TOS team for review asap please?

EA_QueenBee
1 hour ago
Hey MurkerMann,

We have steps here on how you can raise a dispute with our terms of service team. We can't directly help with bans on the forums, but if you contact them they'll be able to take a look at your ban for you.

2 Replies

EA_QueenBee
Community Manager
1 hour ago
Hey MurkerMann,

We have steps here on how you can raise a dispute with our terms of service team. We can't directly help with bans on the forums, but if you contact them they'll be able to take a look at your ban for you.
MurkerMann
Newcomer
28 minutes ago
I've tried this and the "email us" option never shows up for me. It only ever has the penalty tool option or the chat with us option, both of which do not help me escalate to the ToS team. Honestly I'm so disappointed with the level of customer service for a long standing player who has poured so much time and money into this game....