How to get help with Apex Legends account bans and suspensions

Hi mameto05​,

I’m sorry you’ve been dealing with this, especially after losing access to an account you’ve invested so much time and money into.

Unfortunately, we can’t review the evidence, overturn the ban, or escalate an individual appeal from the forums. Appeals can only be handled through the official process:

Check and appeal EA Account locks, bans, and suspensions

Although the emails may use standard wording, appeals are reviewed by members of the ToS team rather than being automatically decided by a bot. However, we can’t confirm from the forums what evidence was reviewed or what specifically triggered the action.

Since you believe the account was compromised, please also secure it using this guide:

What to do if your EA Account was hacked

You can select Contact us at the bottom of either guide if you need help accessing the appeal or account recovery process. 

I’m sorry there isn’t another forum-side route we can provide here.