Forum Discussion

Vampire1205's avatar
Vampire1205
Rising Novice
4 months ago
Solved

I can’t verify my email address for my account!

I'm an APEX player from China. My account was registered about six years ago, and I've always logged into EA through Xbox. Today I suddenly couldn't access my account due to a verification requiremen...
  • EA_Barry's avatar
    4 months ago

    Vampire1205 

    Account security is important to us.

    When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

    If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any help.ea.com page to start a new case.