I can never finish the missions in the trials

am extremely angry and anxious. I love Apex Legends and have spent a lot of money on this game, but this bug has made it impossible for me to play properly for almost ten months. I first encountered it in August last year.

 

The bug is as follows: as a new player, I need to complete the Ranked Trials to unlock ranked mode, but I can never finish the missions in the trials. It is not because I am doing anything wrong, but because the game simply fails to track my progress.

 

I have also seen many other new players reporting the exact same issue on various platforms and forums. Some cannot get damage progress counted, while for me, the progress on replicators will not register.

 

Please respond to me as soon as possible. I am truly desperate.

[Title edit, EN only here please - CM]