I hadn't played Apex since the end of season 4 and came back for season 8 and thought I'd try out clubs. But every time I'm in a club I can't see my club mates, I have the club name next to my name at the beginning of matches but when I go to the club tab it just shows options to join or create club. I've joined a few clubs and same thing happens every time. I have crossplay on, open invites, and haven't any server settings on PS4.
Community ManagerHi @Rednaz,
I'm wondering if this might just be an issue with the game client syncing up with the servers. That can sometimes happen due to connectivity issues. Have you had a chance to try power cycling your PS4 along with your router/modem to see if that helps at all?
/Kent
I just tried doing that and still the same.
Community ManagerThanks for giving it a try! When you've got the chance please try running through the basic connectivity troubleshooting steps from the EA Help website to see if that helps. If you're still having the same issues after that check out the PlayStation-specific steps as well.
Let me know if you're still running into those same error messages afterward. Thanks again!
/Kent
Still the same, don't seem to have any connection issues, I tried uninstall/reinstall,, system is up to date, and account is linked, etc. I've gone through the list and everything seems correct,
There is no error message, it just seems to act like I'm not in a club when I'm in a club.
It doesn't remove me from club, I attached photo of club screen and what I see before and after game.
I know I'm in club since it shows me in at the beginning and end screen of match, but when I go to the club tab it doesn't show me my clubmates, it just shows me the invite and create options. I've tried going into other clubs and same thing happens, It shows me in their club before and after match but I can't see club mates on the club tab.
No pop ups, errors, anything have come up.
Community ManagerI'm wondering if it's just a visual error of some kind in that case. A while back we were seeing similar situations where it would appear that someone was removed from the Club, but they actually weren't.
Do you have any other accounts you could use to sign into Apex Legends on your PS4? If so, would you be able to test this and see if the same thing is happening on other accounts? I am curious if this is specific to the account you're currently using.
/Kent
Unfortunately I don't have another account. Does this sound like something I should make a ticket for? I wasn't sure if forums or ticket was the best approach on this problem.
Community ManagerIt's really up to your preference. Answers HQ is a place where players can help each other with questions, but if you'd prefer speaking to the EA Help team you're welcome to make a case with them instead.
That said, I'm really unsure as to what could be causing this to happen. I'll reach out and see if I can find out anything more on this.
/Kent
