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Batking79098076's avatar
5 years ago
Solved

I connected my psn account to my EA account and lost all my items

I recently connected my psn account to my EA account and its as if half my apex legends account was lost including all my skins, legends, currency, charms and session rewards. can someone please help because I'm pretty annoyed.

  • @Batking79098076

    Cross progression is not available.
    I think the first time you launched Apex Legends on Ps4 the game asked you to create or sign in to an Ea account.
    So your Psn account was already linked to an Ea account.

    They say that If you unlink your platform account and link it back to the original EA Account it was linked to, you’ll get back all of your stuff.

    *Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months*

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.

17 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Gamer32Titan 

    If you've re-linked it to the exact same account, everything you'd previously unlocked should have been restored as well. Typically that would just disappear if it's a different account.

    This isn't something we're able to check on the forums I'm afraid, so the best bet here would be to reach out to an advisor so they can take a look over the account.

  • Hi. I'm having a similar problem. I tried to login to EA with my xbox account and got the message "Linked account found." I continued the login process and found that all of my content waslost on apex. I was never linked before, so I don't have access to the old EA account to reconnect to my xbox account. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Vrayedx2, this would indicate your PSN account was previously connected to a different EA Account.

    Re-linking to the same account should restore your progress, but you'll need to reach out to support directly if you run into any trouble with this, as it's not something we're able to assist with on the forums.

  • MutaSmp's avatar
    MutaSmp
    2 years ago

    hi i just unlinked my psn account from my ea and lost every thing and to unlink it from the other account i should wait 6 months did you get your progression back after 6 months ?

    \

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @MutaSmp  
    This thread is quite a few years old and is being locked here to avoid further necroposting.
     
    If you unlinked a platform from your EA account, that will result in a loss of progress as the progress is stored on the EA account, not individual platforms.

    Progress cannot be transferred from one EA account to another, so the only way to restore that progress would be to re-link your PSN to the same EA account.

    If you're unable to do so directly, you'll need to contact support for further assistance.

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