Forum Discussion

2 years ago

Solved

I got a ban but there is no info about it

I recently got banned but there is no emails about it and when i look at "ban history" there is only one ban for harrasment with no info about it except for a date for july of 2022 which is about 8 m...

OldTreeCreeper
2 years ago
@Varqa5
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

The EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

It is my understanding that you can appeal a ban a number of times.
It may also take some time for a response.

PopTarts3724

2 years ago

Same here. The email account tied to my EA account is so old I don’t have access to it anymore and I don’t remember what exactly it was so they can’t give me any info but I’ve been grinding ranked for weeks now and I recently had a match where I reported my teammates for being really rude, sexist and homophobic…not sure why I was banned for 7 days but I don’t have any info and I can’t change the email address without knowing the old one. Unless there’s a way to fix it I just don’t know about? That way I could know what I was banned for

EA_Mako

Community Manager

2 years ago

Hey @PopTarts3724,

We would not be able to discuss any account details on the forums, including providing a ban reason I'm afraid.

That information would have been provided in an email at the initial time of the suspension, so if you don't have access to the registered email address for your account, you'll need to get in touch with support so they can update that for you.

You'll want to follow the steps for recovering an account on this help page or reach out to support directly to get started with this.