I have received the same male 10 times.

@Kor_Envyyy

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

But it looks like you have already exhausted your appeals process and the ban is permanent. 

@Kor_Envyyy 

If you have not done so you need to first secure your hacked account. 

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

Also note that an unban isn't guaranteed for players that have been hacked.

Account security is the responsibility of the account holder, therefore any activity on their account (even if it wasn't them) can be considered a bannable offense.

Best thing to do is to follow the things that have been said above my message, though if despite that the TOS team rejects your ban dispute, it's likely that the ban is a permanent decision.

@XHelperZ 

Your statement "Account security is the responsibility of the account holder, therefore any activity on their account (even if it wasn't them) can be considered a bannable offense."

I would be careful with that type of wording. Negligence is one thing but but being hacked is another, and neither of us know EA's stance on this issue. 

I mean think about it, if one has done all the proper steps to secure their account and associated E-mail that is available one can still be hacked and what you are saying is wrong IMHO. What if this happened to you?

@Asmodeus566 

Hmm you're right.

The User Agreement does state that the account holder is responsible for all activity on said account.

(You are responsible for the activity on your EA Account; it’s yours, don’t share it. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement.)

I think I did jump the gun a bit there, though if I'm being fair, it could pretty much be seen as the same.

And yes, I am aware that this can just happen out of the blue, downloading software that might've hidden a keylogger or anything else.

Though if accounts are simply unbanned because they got hacked, it could be another issue as it's not always possible to say if someone got hacked.

Worst case scenario, someone makes it seem like their account got hacked so they can get a free pass at cheating so to speak.

Data breaches do happen too, though shouldn't be an issue if you use different passwords.

Brute forcing wouldn't be an issue either if using complex enough passwords (also keeping in mind that the platform offers adequate protection against such attacks)

Most of the causes of account hacks can be avoided nowadays.

I realistically don't see someone getting hacked if they've taken the proper steps, as that would be nearly impossible as far I'm aware.

I know how it is to lose accounts, it's god awful, though I've only had my poor security measures to blame.

I'm sure EA makes exceptions in many cases, though personally I think that being hacked is something that can only be caused by not being careful.

Though I haven't lost any accounts that held a lot of value, so my view might be a tad warped on this.

@XHelperZ 

All good points you have there.

I work in the security sector and the one thing that I have learned is that even the best security can be breached, in fact it happens all the time.

How many firms have been breached and locked out of their own systems, Banks etc. 

Think about how many Cheaters that are hacking the system in game, all the leaks on upcoming things for the game etc. 

I agree securing your account properly starts with the user.  That is why I posted this a while back (see below) if you want to use that in other posts feel free just add a credit line please. 

@Kor_Envyyy Maybe give this a read.

How to keep your account and hardware safe 101:

1. Use strong passwords for you game account.
2. Use strong passwords for the associated E-mail account.
3. Do not share either of these passwords with others.
4. Enable two factor identification for both the game and associated E-mail accounts.
5. Do not let others use your game account (Friends and family alike) because if they do something wrong on your account it is still your fault, nobody wants to have a sanction on their account because somebody else did or said something wrong.
6. Do not use internet café’s to access your account and play, you do not know what software is on the hardware there, you do not know if the hardware at the cafe has a hardware ban and this can affect your account in a negative way.

A. I would suggest only accessing your account with your own trusted hardware, gaming on another person’s hardware brings some of the same risks as above.
B. I would also suggest not letting others use your hardware in order to play with their account, because if they get a hardware ban on your hardware while using it, it can have a negative affect on your account.
C. Buying used hardware comes with risks as well. The hardware could have been banned and this is not an EA problem but a problem between the buyer and the seller.

7. Play nice with others, in other words do not de-mean, harass or bully others in Chat or over voice coms, both can be reported and that can also have a negative effect on your account.
8. Use non-offensive user/gamer tag/club tags, if you get a warning about such change it, doing otherwise can lead to a negative effect on your account.
9. Play fair, boosting and teaming are cheating.
10. Play fair using cheating software or hardware is not fair and is really only cheating yourself.
11. Re-read the Terms of Service agreement and the Terms of Sale agreement you agreed to play this game and adhere to it. https://www.ea.com/legal/user-agreement and https://www.ea.com/legal/terms-of-sale

About point 6, A, B and C. I do know that not everyone can afford multiple hardware setups for the entire family and there is trust that has to be there, talking about the does and don’ts on the use of shared hardware should be done so everybody can enjoy what they do on the hardware and everyone can be safe.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/ 

These are just my own personal thoughts on this subject and I hope that everyone can learn something from this so that we as individuals, family friends and Apex/EA gamers can keep on enjoying our gaming experience.

What they wrote down is no different from passing the responsibility on to the user.

Isn't it right to sympathize with and fight against the disadvantages of users from the standpoint of providing services?

It is very hypocritical to simply write down phrases for the user's silence, their convenience, and their advantage.

EA's customer center only asked and answered questions such as Macros when making Live Chat or direct calls.

They have not received any really genuine questions and answers and are equally ignored, even though they have given formal and set questions and answers and have continued to present new evidence as they are told.

Is this baseball? Did I get three strikes?

I read your answers.
After that, I changed my email password and added OTP to my phone.

Of course, my account didn't come back.

In this era, many companies are concerned about security, but hackers' influence is also growing.

Is Bitcoin hacked and personal information stolen because the state or institution cannot keep security?

They use unimaginable methods to steal information from individuals, institutions, and countries.

I think it's a very inappropriate statement to simply say it's your fault.

@Kor_Envyyy 

as per what @OldTreeCreeper mentioned we can not help you here except for providing you with guidance on where to go with your issue. Links have been provided.

Have you actually tried re-securing your account? That should be done before submitting a ban dispute.

Please not that if EA has mentioned no further investigations will be pursued then that is the bottom line. 

I apologize that we can not help you any further here on AHQ. 

Finally, I got a different email.
They seem to recognize that I was hacked.

Hello,

We saw some unusual activity on your EA Account.

To keep your EA Account safe, we have reset your password.

What happened and what do I need to do?

After noticing potentially suspicious activity associated with your EA account, we reset the password to protect your personal information.

We don’t think the suspicious activity is from unauthorized access to EA databases. We think it may be related to issues like phishing, using weak passwords, logging in from shared connections, or using the same password on multiple websites.

To unlock your account, reset your password using the URL link below, or select “Forgot your password?” next time you try to login to your account.

We also recommend enabling Login Verification, which checks for new or unrecognized accounts when you sign-in, to fully secure your EA Account.

You will need to reset your EA Account password to log in to your account and use the online features of our games.

SECURE YOUR EA ACCOUNT

Here’s how you can secure your EA Account:

• Reset your password
https://signin.ea.com/p/web2/resetPassword
• Enable Login Verification
https://help.ea.com/help/account/origin-login-verification-information
• Update your EA Account information
https://help.ea.com/help/account/if-you-forgot-your-ea-account-id-or-password/#

ANY QUESTIONS?

Still need help with your EA Account? Contact EA Help to speak with an agent:

Contact Us
https://help.ea.com/contact-us/?product=origin&platform=pc&category=manage-my-account&issue=hacked-account

Thank you,
EA Terms of Service



I changed my password, installed OTP, and when I accessed Apex from my Steam account, I got a message to register new.

Steam registered a new Apex account and tried to play the game, but received a message that it was still suspended.

Why are they not releasing the suspension of the ApexLegend account when they are aware of the abnormal activities of my account and sent these emails?