Forum Discussion

Seasoned Traveler

3 years ago

Solved

I have received the same male 10 times.

I sent an email after collecting evidence that my account was hacked before. This is because the customer center said that they would not receive the same macro answer only when they present new e...

EA_Darko
3 years ago
Going to go ahead and lock this

It's best not speculate or make assumptions as to how the EA TOS team works or how the Terms of Service are implemented in our games or related to accounts so as to cut down on the spread of misinformation.

All queries and questions related to a TOS action can be directed to our TOS team who better understand the rules than anyone else.

Darko

OldTreeCreeper

Hero+

3 years ago

@Kor_Envyyy

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

But it looks like you have already exhausted your appeals process and the ban is permanent.

Asmodeus566

Hero+

3 years ago

@Kor_Envyyy

If you have not done so you need to first secure your hacked account.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/