Forum Discussion

Rising Newcomer

1 month ago

I lost a lot of legends I used to have

I have started playing apex from release on xbox only. I have undownloaded and redownloaded it multiple times. This time I redownload it today and for some reason I have lot almost all legends I used...

missing content

xbox

Kramgar20144

Rising Newcomer

1 month ago

I have the exact same issue except that i finally manage to retrieve the good EA account who was on my xbox but now i need to wait 6months to unlink my steam account on the bad account and EA support (i mean bot) can't do nothing about it lol.

So now i have to play 6 months on a new apex account from 0 and link my account in 6 months ( so basically i won't spend a penny in the game for 6m) if i don't stop playing before that.

Nah really i'm astonished about all that.

EA_Mako

Community Manager

1 month ago

Hey Kramgar20144,

I'm not certain if you were describing your chat with an actual advisor, or are just referring to the actual EA Help bot - which cannot make any account changes for you.

Keep in mind that if you're trying to link other platforms to get your content in the same place, your progress is stored on the EA account level and will not transfer by linking the platform to another account - you'd simply be able to access whatever progress is already on that particular EA account.

If you had linked or unlinked the wrong account, the actual support team may be able to assist, depending on the account status. It would be worth opening a case directly here rather than consulting with the EA Help bot, if that's what was done. If you've spoken with an actual advisor they'll have had the chance to see whether that earlier re-link is possible, but I did want to be sure you were at least able to get this looked at by support and not just the help bot.

Kramgar20144
Rising Newcomer
1 month ago
Yeah that is exactly what have done and everytime i tried to reopen the case i got again the live chat with an AI that tell me it's not possible to bypass the 6 months delay and close the case after that.
- EA_Mako
  Community Manager
  1 month ago
  Gotcha Kramgar20144, thanks for clarifying. To be clear, with the live chat you were not speaking with AI, you were speaking with actual advisors. Sorry to hear they weren't able to help out here.
  
  It's possible in some specific situations, but there are technical and account limitations that prevent it in others. If they weren't able to do so here, I'm afraid it would require waiting out that cooldown.