I lost my entire PS4 account due to cross progression

Hello, i have the exact same problem but ive never unlinked my account, and if that did happen, i dont know which ea account it is as i only have one. can you help me??

Hey @DonkeyTheGod,

It looks like for this account, Apex was launched on PS4 for the first time at the end of last year. It looks like Xbox and Steam accounts were unlinked at the same time.

If you had played before that, your PS4 account would have been linked to a different EA Account.

At that point, it would be best to try checking any other emails or accounts you may have used in the past. If you're not sure or no longer have access to an account, you'll want to contact support directly so they can try to help track it down with any other details you may remember.

I did the thing where I had to link my Xbox account back to my original EA account to get my cosmetics back, but nothing changed and it only made things worse. Now I have the chat support people saying that all of my progress is gone and can't be restored just because I tried to follow the instructions of another support agent.

@NotShakey

Any time you unlink an account, it disrupts the link and can permanently damage your progress. If you relink there's a possibility that will be restored, but it's not a guarantee.

The only way to avoid running into this is to not unlink in the first place which remains our recommendation in the help article and the reason we provide a warning when going through the unlinking process.

Unfortunately if you've re-linked to the original account and still don't have that access, there wouldn't be any other steps available to try.

Unlinking risks for Apex players

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.

Instead of unlinking and relinking a platform account you play Apex on, we recommend starting fresh on a new account.

When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress won’t transfer over.

That means you’ll permanently lose access to:

• games and game progress
• DLC, expansions, and anything extra you have for your game
• memberships and subscriptions
• in-game purchases.

If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you still can access the account.

@EA_Mako then what about all of the money I spend to get all of the cosmetics I got? Is there anyway to get a refund?

@NotShakey 

You can check our refund article here for eligibility and to reach out to support regarding a refund if applicable.

I checked the refund page and those options only pertain to game refunds not individual or a bundle of individual refunds made over years. The chat support people said that I would have to contact Xbox. I did that and they don't do those type of refunds either. So what now? I feel that I should be granted a refund for such a broken cross progression system.