I need help, my game is unable to log in

Hey zheng2473,

This could be referring to a conflicting program or process running in the background, or you may just need to check that you have all the latest driver updates.

Please take a look through this recent thread on the same error to see if those steps help. 

If you're still running into trouble beyond that, it may be worth a clean boot of your system to try and narrow down which program may be conflicting.

首先，感谢您的回答。我的电脑使用 NVIDIA 显卡，并且驱动程序已更新到最新版本。我安装并作了这篇文章，但它仍然无法解决我的问题

我也尝试过卸载和重新安装游戏，但仍然遇到了同样的问题