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Hekso2468's avatar
Hekso2468
Rising Newcomer
4 months ago

I need help

Hey EA team,

I accidentally bought the Universal Prestige Heirloom on Friday, but I was saving my shards for a different one. I didn’t mean to confirm it — it just happened too fast.

This was my first heirloom ever, and I’ve played over 700 hours. It really sucks to finally get one and end up with the wrong pick.

I contacted support, but they said it’s final. I’m just asking if there’s any way to undo it or switch it. I haven’t used it, and I’d really appreciate it if someone could take a second look at my case.

Thanks a lot!

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey Hekso2468​,

    Sorry to hear you'd ended up with a different heirloom than you were planning on after getting your hands on some shards.

    I'm afraid what support mentioned would apply here as well, as once an heirloom or the like has been unlocked for an account, that is indeed final and not something we can refund or swap out unfortunately. 

    Definitely understandable that you'd want to check any other options for this situation, though hopefully the heirloom grows on you a bit and you can get some fun or unexpected loadouts since you'll be able to use it on anyone.

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