Forum Discussion

4 years ago

I need some help. Packet loss in ranked ONLY

I have been only having packet loss in ranked only. Casuals are normal but ranked gets it every time. My internet is 300mbps. My internet is perfect. My connection on ps5 is perfect. How to fix? Will...

EA_Aljo

Community Manager

4 years ago

Hi there, @j3s5e777.

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

j3s5e777

4 years ago

It didn’t work. Did everything you said. The full run down of the issue is: for about a week or two out of the blue I started getting packet loss BUT ONLY IN RANKED. I thought it was my internet so called my ISP and everything is perfect on my end and there end. I’m getting extremely high ping and packet loss. Again only in ranked, so it can’t be me. Any other solutions?

EA_Aljo
Community Manager
4 years ago
@j3s5e777

Thanks for getting back to me. We'll keep trying to find out why this is happening. Do you use a wired or wireless connection? Also, try using alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
- j3s5e777
  4 years ago
  I use a wired connection and things was so bad I already tried the google dns, while it did help for a few minutes, it remained the exact same. I talked to some of my friends who also have this issue and they said they’ve been getting it since the last patch.
  - EA_Aljo
    Community Manager
    4 years ago
    @j3s5e777
    
    That's really odd a wired connection is bad. Was it worse than being wireless? Also, do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot the results? Instructions are here. If you're going to remain on wireless, please use the same wired connection you play on and have your PC as close to your console as possible.