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Amos0416's avatar
Amos0416
2 years ago

I submitted a case on eahelp, but it sad there is no cases found on my account

 I submitted a case on eahelp, the web page showed that it was submitted successfully and asked me to wait for the customer service to respond. However, in my case, it showed that I didn't have any o...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @Amos0416, 

When you created your case, did you happen to see a case number? If so, would you mind sending it to me in a direct message? 

Thanks! 

  • Amos0416's avatar
    Amos0416
    2 years ago

    No i didn't see any case numbers. After I filled in the subject and content and clicked submit, the page automatically jumped to a new page showing that the case had been received. But it's empty in My Cases. 

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Amos0416 

      Hmm, gotcha. It's possible there may have been a hiccup with the site that didn't allow the case to process correctly. Do you have the option to try creating a new one? If so, can you give that a shot and see if it goes through? 

      If you run into the same issue as before please let me know. Thanks! 

      • Amos0416's avatar
        Amos0416
        2 years ago

        I've tried rebuilding and submitting cases over a dozen times on both PC and mobile, but they all say the cases were successfully submitted. However, I can't find any record of them in my case folder. This is a weird situation I've never experienced before. Could it be an account issue?

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