Forum Discussion

2 years ago

I submitted a case on eahelp, but it sad there is no cases found on my account

I submitted a case on eahelp, the web page showed that it was submitted successfully and asked me to wait for the customer service to respond. However, in my case, it showed that I didn't have any o...

EA_Kent

Community Manager

2 years ago

Hi @Amos0416,

When you created your case, did you happen to see a case number? If so, would you mind sending it to me in a direct message?

Thanks!

Amos0416
2 years ago
No i didn't see any case numbers. After I filled in the subject and content and clicked submit, the page automatically jumped to a new page showing that the case had been received. But it's empty in My Cases.
- EA_Kent
  Community Manager
  2 years ago
  @Amos0416
  
  Hmm, gotcha. It's possible there may have been a hiccup with the site that didn't allow the case to process correctly. Do you have the option to try creating a new one? If so, can you give that a shot and see if it goes through?
  
  If you run into the same issue as before please let me know. Thanks!
  - Amos0416
    2 years ago
    I've tried rebuilding and submitting cases over a dozen times on both PC and mobile, but they all say the cases were successfully submitted. However, I can't find any record of them in my case folder. This is a weird situation I've never experienced before. Could it be an account issue?