Forum Discussion

1 year ago

Solved

I was banned because i was a victim of a hacker

Can someone please explain to my why was i banned from apex legends, you see my account was hacked twice, but iwas able to recover it thanks to ea customer service, but the second time when the agent had to lock my account in order to kick out the hacker and recover, my account stayed locked and i could not access the game at all , and they refused to lift up the ban even after appealing it twice

EA_Illium
1 year ago
Hi @abdenour001

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.

What to do if your EA Account has been hacked - EA Help

How to help manage your EA Account security and safety

If you have any actions on your account, You will want to fill out this online forum to reach out to our TOS team.

Cheers,

3 Replies

EA_Illium
EA Staff (Retired)
1 year ago
Hi @abdenour001

I would recommend reaching out to our support for further account assistance.

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.

What to do if your EA Account has been hacked - EA Help

How to help manage your EA Account security and safety

If you have any actions on your account, You will want to fill out this online forum to reach out to our TOS team.

Cheers,
abdenour001
1 year ago
I already did , twice actually, and in both cases the answer was that the ban is completely legitimate, and i was rold not expect any more answer on this matter, like the ban is definitive, is it because my account was hacked twice that it was banned or is it because something the hacker did while he had access to it, because i ve been playing apex legends sice 2019 and i had no issues at all.
Blancey2k9
1 year ago
Happened to me mate and EA just decline you no matter what even tho it wasn’t me it’s a joke if they just did a little research they’d see I was compromised total waste of my time playing the game all these years shocking behaviour from EA to just assume it was you and not even question it.