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m3cbuqfilerf's avatar
m3cbuqfilerf
Rising Newcomer
2 days ago

Totally lose progression

Hi dear tech assistant,

I lost my account progression!!! everything reset back to zero, my EA account also reset. I been playing Apex since season 1 or 2, on and off until now, but when i try to login recently, my EA account is gone, Apex progress is gone, but in my case history for Apex can trace back to history, even my suspension (something im not proud of, sorry), but this are good proves/evidence.

PLEASE HELP ME LOOK INTO THIS! PLEASE CAN ANY TECH ASSISTANCE DROP ME AND EMAIL TO DISCUSS FURTHER TO CLARIFY MY OWNERSHIP TO THE ACCOUNT?

Thanks,
BST_PINGUDIGG (MY ORIGINAL NICKNAME FOR APEX!!!)

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey m3cbuqfilerf​,

    The EA account you're posting with now is essentially brand new. If you've been playing Apex since season 1 or 2, that would have been on a different EA account. Please try logging in with any other emails you may have used in the past.

    If you don't recall or no longer have access to another email, you'll need to contact support as mentioned in your older post so they can try to help locate and update the old account. 

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