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cinderz87's avatar
cinderz87
Newcomer
5 hours ago
Solved

i was banned for gameplay enhancement

i was recently banned for basically cheating when i was just playing the game minding my own business, playing the respawn mode when all of a sudden i get kicked to the start screen with a ban message. i checked the website and it of course said "gameplay enhancement" i have no idea what to do and im worried ill never be able to play the game again. And i already know before my case(s) get replied its going to say its justified or some ai message basically telling me to go away.

5 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    cinderz87​,

    I'm afraid that the only way to contact terms of service is through the appeals system. There isn't anywhere else I can point you to.

  • cinderz87's avatar
    cinderz87
    Newcomer
    4 hours ago

    is it at all possible for you to get me in contact with someone directly that i can talk to about my ban

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    cinderz87​,

    Our appeals are reviewed by humans. I get not wanting to talk to an AI, but that's not a concern here.

  • cinderz87's avatar
    cinderz87
    Newcomer
    4 hours ago

    i want to talk to a human about this i dont want an ai replying to my case 

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