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Fshhyy's avatar
Fshhyy
2 years ago
Solved

I'm just wondering am I able to merge my steam account with my EA acount

So I have a steam account (not sure what EA account was used) that has some Octane skins like the Octane edition of the game and another skin that is pretty rare and even though I don't really use oc...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago
    Hi @Fshhyy,

    No, I'm afraid it is not possible to merge separate EA accounts or combine their progress.
Fshhyy's avatar
Fshhyy
2 years ago

this is proof of ownership, had it since Christmas 2021 (I still suck spite playing the game for years because I always quit)

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Fshhyy,

    If you don't recall which EA account was linked with that Steam account, you'll need to reach out to our support team directly so they can try to help track that down using any details you can recall.

    You'll need to have access to an account in order to make any changes such as linking or unlinking an account.

    With that said, it sounds like you may have progress on another EA account at this point. Progress cannot be transferred from one EA account to another, so if you do have progress on multiple EA accounts, there will not be a way to merge that all together sadly.

     
    If you're looking to at least try recovering the old account so you have access to that content, you can create a new case here and select Game Support > The EA app > I want to update my EA Account information or I need help logging in to my EA Account. That should let you get in touch with the support team so they can try to locate and update that account. 
    • Fshhyy's avatar
      Fshhyy
      2 years ago

      If I look into it with my mom, I'm sure she can find the EA account I used for steam, so can I merge 2 different EA accounts?

      • EA_Mako's avatar
        EA_Mako
        Icon for Community Manager rankCommunity Manager
        2 years ago
        Hi @Fshhyy,

        No, I'm afraid it is not possible to merge separate EA accounts or combine their progress.
    • Fshhyy's avatar
      Fshhyy
      2 years ago
      @EA_Mako I have recovered the account this is also her old EA account that she made in 2011 so please make sure that the progress/playtime/date created is saved on there after I merge my apex accounts because I dont want to lose that. All that's left is, how do I merge the accounts?

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