I'm online, but it's displayed offline (according to my friend)

Hello

I'm playing APEX in Japan (using a translator)

I'm using PS5.

My friends use PS5 and PS4.

I'm online, but from a friend's point of view, I'm offline.

You can voice chat, invite and participate on the PlayStation. Because it's displayed online.

But it's offline in APEX, so my friend can't invite me.

The problem is that it's offline even though it's online.

About once every three days

There may be a problem with APEX who consulted PlayStation support? I got a reply.

I consulted with EA, but I was instructed to post it here.

APEX settings (PS5 version)

Crossplay is ON.

And everything except anonymous is OFF.