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coziestbloom173's avatar
coziestbloom173
2 years ago
Solved

inability to login on xbox one due to a disabled email associated with ea

I am having trouble just trying to play apex on my xbox with my associated gamertag. when i try to link or unlink my accounts, ea comes back with an error message that my username is linked with a ra...
  • FrianBantana's avatar
    FrianBantana
    2 years ago

    Thanks @EA_Mako and @Kstan777 .

    I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

FrianBantana's avatar
FrianBantana
2 years ago

Hello @EA_Mako ,

I am having the same problem as @coziestbloom173 . In my case, EA's error message is telling me that the EA account a7*****@disabled.ea.com is already linked to my PlayStation Network account. I don't remember ever creating this a7*****@disabled.ea.com account, and this situation is preventing me from linking my newly created EA account to my PlayStation Network account. I don't know how to unlink the disabled account from my PlayStation account.

I clicked the link that you supplied in your response, but I am redirected to the EA Help home page in both Chrome and Firefox (https://help.ea.com/en/help-home/?r=1). Navigating to the "My Cases" section and then selecting "Start New Case" also redirects me right back to the EA Help home page. It appears there is a bug that is preventing new cases from being opened. 

  

Kstan777's avatar
Kstan777
2 years ago

@FrianBantana the EA Help website is a little tricky to navigate. You should be able to reach chat here.  They will be able to unlink the disabled account. Did you have an EA account in the past? If you did they might try to help recover that account before unlinking the disabled account. 

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